Refund Policy

About refunds: Once your Learning Package is activated and you use less than 100 BE Point, you will have 15 days to order a refund. You can request a refund at and we will issue a refund within 15 business days after you submit your cancellation request (in case of a holiday, it will be postponed). How the refund is processed depends on your original payment method: if you pay by credit or debit card, the refund will be sent to the issuing bank and processed by the issuing bank. Please contact the issuing bank for questions about when to post the credit line and the amount of the payment spent to your account. Bank transfer and local payment methods do not support refunds. If you meet the refund policy, you can contact BE SUCCESS customer service to provide an account for the refund.

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