About refunds: Once your Learning Package is activated and you use less than 100
BE Point, you will have 15 days to order a refund. You can request a refund at
firstname.lastname@example.org and we will issue a refund within 15 business days after you
submit your cancellation request (in case of a holiday, it will be postponed).
How the refund is processed depends on your original payment method: if you pay
by credit or debit card, the refund will be sent to the issuing bank and
processed by the issuing bank. Please contact the issuing bank for questions
about when to post the credit line and the amount of the payment spent to your
account. Bank transfer and local payment methods do not support refunds. If you
meet the refund policy, you can contact BE SUCCESS customer service to provide
an account for the refund.